The Packaging Boxes services are to be presented to be custom boxes as per the client’s requirements. The customer should inform us within 3-business days of receiving the order if the order is faulty in any way. Errors in printing, defective production or not in accordance with the finalized specifications. Our customer support can be reached at The Packaging Boxes doesn’t offer a full refund, however, we can reprint the whole order for free. If and only if provided that the error is proven to be at the company’s end. (The defect will be determined by an in-house management team.)

The full order must be shipped back to us within 7 business days at the customer’s expense. Please highlight the product defects or printing discrepancies by attaching any supporting documentation and digital photographs so the order may be printed correctly. While our designing services are provided to customers free of charge, we reserve the right to retain 30% of the manpower hours amount in the event that a customer requests a refund and cancels an order. This deduction is made to compensate for the time and effort our team has invested in the project. We believe it’s important to be transparent about our refund policy, and we strive to ensure that our customers are satisfied with the services we provide.

If the fault is at the customer’s end and they still require a refund, the complete order will have to be shipped back to The Packaging Boxes and the return amount will be provided after deducting the cost for product setup and shipping.